Frequently Asked Questions

 

• What is the qualification process for participating in an eAuction?
• Who do I contact about participating in TradingPartners eAuction?
• Why should I participate in an eAuction as a supplier?
• Is there a charge to participate in an eAuction?
• What happens to all of my company information that I provide to TradingPartners?

eAuction Site Technical FAQ

• The username and password I entered aren’t working. Why can’t I log in?

• I forgot my username and/or password. How can I reset or retrieve that information?

• Can my colleague and I use the same username and password to login at the same time?

• How do I change my pop-up window settings?

• Who do I contact if I am having technical problems with the TradingPartners eAuction site?

 

What is the qualification process for participating in an eAuction ?

Suppliers will receive a Request for Information to determine whether they meet  the criteria required on a project-by-project basis.
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Who do I contact about participating in TradingPartners eAuction?

Please complete the Supplier Registration Form to let us know you’re interested, and what categories you supply. Someone from our team will respond.
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Why should I participate in an eAuction as a supplier?

eAuctions offer many benefits to suppliers, including time savings and access to new business. See Supplier Benefits for more info.
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Is there a charge to participate in an eAuction?

Participation in our eAuction process and use of the TradingPartners eAuction site is free of charge to qualified suppliers.
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What happens to all of my company information that I provide to TradingPartners?

We respect your right to complete information protection and data privacy.  Supplier details are shared only with prospective buyers and will never be divulged to any other third party including competing suppliers.
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eAuction Site Technical FAQ

 

The username and password I entered aren’t working. Why can’t I log in?

Check that you are entering the correct username and password.  Both are case sensitive. If that still doesn’t work, try to copy and paste the username and password directly from the introductory email you received from TradingPartners.  This will ensure you are entering the correct combination of letters and numbers. For example a lower case l (L) can often be mistaken for an uppercase I (i). If that does not work, please contact your local Supply Manager.  

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I forgot my username and/or password. How can I reset or retrieve that information? 

Please contact your local Supply Manager for help resetting your information.
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Can my colleague and I use the same username and password to login at the same time?  

It is best for each individual to be set up with his or her own account to access the TradingPartners eAuction site. Logging into the same account from multiple computers is not advised and could result in restriction of the account or other technical issues. Please contact your local Supply Manager to request additional accounts if necessary.
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How do I change my pop-up window settings? 

If you currently have pop-up blockers enabled in Internet Explorer, you must change your settings to turn off pop up blockers. Access the Internet Explorer settings by following these steps: Select  “Tools > Internet Options” from the menu bar at top left. In the Internet Options box, select the Privacy tab then click on the “Settings” button. In the field that says “Address of website to allow” type in “auction.tradingpartners.com.” Click on the “Add” button.  If you are still not seeing pop ups, please contact your local Supply Manager for assistance.
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Who do I contact if I am having technical problems with the TradingPartners eAuction site?

Check that you are not being affected by a local connection problem at your site (e.g.your network is down or there are internet connection problems). If you are still experiencing problems please contact your Supply Manager.

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